Erie Metal Roofing Reviews

Erie Metal Roofing Reviews

We had so many issues with Erie. In January 2014, we had ERIE replace our downstairs windows. We had no problems. We decided to use them to do our attic windows and were told we would be getting a discount for being return customers. They missed the next 4 appointments to meet with us. On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it. When we placed our order, we informed Dave we needed this project completed before mid-July when one owner would be leaving for a month. When the man came for the second measure, he informed us that our windows would not work without structural changes, requiring permitting and a significantly higher price change. On June 12, 2015, Dave came back to our house where we decided on a different size window for the attic that would not require structural changes. We again reiterated that we wanted this completed before the trip in July. After this event, we had no contact from ERIE on the status of our windows and no call to schedule an install. Multiple phone calls went unanswered and several messages were not returned. Eventually, they tried to schedule the installation for two days before the trip. It was decided we would call after the trip to schedule the install. Post trip, we called three weeks ahead of time to schedule the install. We called again a week ahead of time to confirm. Erie did not show up on the date confirmed to do the work. We called multiple times to several people with phone calls going unanswered and messages not returned. We eventually called the office. We were informed that our project was not scheduled until the next day, not the date agreed upon. We had requested that the gutter work be done the same day as the windows. The office informed us that the gutter/vent installer had not been scheduled at all. We decided to have the window installer still come the next day as we were available. One man shows up. He only had two windows with him and showed us that his instructions were to remove 3 windows and install 2. He was unaware that the window openings were to be made larger nor was he aware that this was an attic installation. He alone couldn’t do the installation and he didn’t have the proper equipment. Later that day, the man who does the gutter installation, called us to schedule a time on Saturday to install gutters. We explained to him that were not available and that we needed to reschedule everything. On October 20, we called Rich and left a voicemail. Immediately following, we called the office and spoke to Sarah. She transferred us to Dave, who told us we needed to be speaking to Mike “the install manager” since Rich was frequently in the field and couldn’t answer or have access to schedules. We do not have a number for Mike nor have we ever been told that he is who we should speak to about scheduling; we’ve always done it through Rich. Sarah said she would have Mike call us when he was free to do the scheduling. I emailed Aaron the Regional Sales Manager. His solution was to cancel the project, as he was sure the company had lost our faith at this point. To this, Mike the install manager responded (unaware he was responding to us also), that we were the ones who had been unreachable, hadn’t responded to his messages and that we did only order 2 windows. I offered to send the order sheet stating we had ordered three windows as well as our phone records showing our phone calls to them; no response to this was received.
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Erie Metal Roofing Reviews

As metal roofing is a premium home product with a lifetime warranty, the initial investment for a metal roof is more expensive than that of its traditional asphalt counterparts. Over time, metal roofing costs can be economical with a high return on investment. In addition, there is an abundance of savings opportunities that will recoup some of the initial investment such as Energy Star tax credits, a reduction in energy costs, a decrease in homeowner’s insurance costs while increasing the resale value of your home. A recent customer stated, “I’ve lived in my home for 30 years and had to replace my asphalt roof 3 times, I wish I would have bought the Erie Metal Roof the first time.” This is why we offer a free initial, no-obligation estimate, to measure the roof and provide an exact cost.
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Erie Metal Roofing Reviews

On May 4 2015, we worked with Dave to order 3 new windows for our attic along with new rain gutters and soffit venting. We told Dave we would be paying cash for the project to be completed; since we were in the process of a home refinance, we did not want to have our credit run. He told us we were required to provide credit related information, due to reporting requirements for the company. ERIE ran our credit and after explaining this to our mortgage company, they requested we get a letter from ERIE showing we were not opening a line of credit with them. It took multiple phone calls after we were promised this letter until we received it.
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Erie Metal Roofing Reviews

Reviews compiled by GuildQuality. All of our customer testimonials are collected by GuildQuality, a third party customer satisfaction survey company ensuring independent, unbiased reviews of our work. We want you to be sure you’re working with a reputable company, so read what these customers think about working with us. I was most satisfied with the end product. It looks great and people have a hard time telling its a metal roof. 224 days ago in Scottsville, NY Go to Review I loved how all of my questions were answered and how comfortable they made me feel that I was making a good investment. 401 days ago in Huber Heights, OH Go to Review I would like to recognize the salesperson and the installers for exceptional service. 516 days ago in Gregory, MI Go to Review I’m most satisfied with the aesthetics of the overall job. The roof seems to be doing a great job, and I don’t have any problems with my roof anymore. 521 days ago in North Olmsted, OH Go to Review I would like to recognize the entire installation crew for exceptional service. The three guys did a good job and were very professional. 602 days ago in Brentwood, PA Go to Review I was satisfied with how quickly and well they did the job. 658 days ago in Sandusky, OH Go to Review The product is great, the workmanship was good, and they did everything they could to make sure it all went smoothly. 666 days ago in Lehighton, PA Go to Review The salesperson was excellent, the construction manager was very good and the installer worked very hard. 673 days ago in Canandaigua, NY Go to Review I was most satisfied with the crew. They seemed to be very concerned about doing an excellent job and it seemed important to them. Also, they were here for a very long day to make sure everything went right. 685 days ago in Milan, IN Go to Review I was satisfied with the whole overall project. They were timely. The installers were terrific and let me know what was going on. They were very professional. 723 days ago in Tonawanda, NY Go to Review Everyone I worked with was great. 811 days ago in Gettysburg, PA Go to Review Good Experience with them. 815 days ago in Monroe, WI Go to Review I will continue to recommend Erie Construction to everyone that I come in contact with. The roof is beautiful, and the workmanship is awesome. They are very knowledgeable. I look forward to working with them again in the near future. 820 days ago in Fairport, NY Go to Review They went above and beyond. 821 days ago in Columbus, OH Go to Review I love the appearance of my new roof. It really improves the look of my home. 831 days ago in Thompson, OH Go to Review I was satisfied with how quickly they did the job and the manners of the workman. 835 days ago in Darien Center, NY Go to Review Even with less than perfect weather they worked very efficiently and I was impress with how quick they were able to compete the job. 850 days ago in Tiffin, OH Go to Review I was most satisfied in terms of the crew, they were so efficient. They were in here and done in a day. That blew me away. 856 days ago in New Franklin, OH Go to Review I was most satisfied with everything. They are very professional and informative when I asked questions about different things. It was a very good experience with them. 898 days ago in Niagara Falls, NY Go to Review The man that did the actual installing told me everything that was going on.l He told me everything he did and was really, really great. 1039 days ago in Erlanger, KY Go to Review

Erie Metal Roofing Reviews

Erie Metal Roofing Reviews
Erie Metal Roofing Reviews
Erie Metal Roofing Reviews